Responsible Gaming

Responsible gaming is a core principle at 500 Casino on the 500-aussie.com website. Gambling should remain a form of entertainment, based on informed choices, clear limits, and a conscious approach to spending time and money. This page explains the risks associated with gambling and the tools available to help you stay in control.

The operator, Perfect Storm B.V. (license 8048/JAZ2021-088 issued by Antillephone N.V. in Curaçao), is committed to supporting players who wish to manage or restrict their gambling. If you believe your play is becoming problematic, you can contact our support team at any time for information on limits, self-exclusion and access to external help services.

Risk Awareness

Gambling involves financial risk and can lead to addiction if not managed responsibly. Understanding early warning signs allows you to act before gambling harms your finances, relationships or mental health.

Possible signs of problematic gambling

• Increasing time and money spent: Frequently depositing more than you planned, chasing losses, or extending sessions despite fatigue or other commitments.
• Preoccupation with gambling: Thinking about the casino when you are at work, studying, or with family; planning the next session or how to get money to gamble.
• Loss of control: Repeatedly failing to stick to preset budgets, ignoring personal limits, or feeling unable to stop even when you intend to.
• Financial problems: Using savings, borrowing money, missing bill payments, selling possessions, or taking out credit to fund gambling.
• Emotional distress: Feeling guilt, anxiety, irritability or depression related to gambling, or using gambling to escape problems or negative emotions.
• Impact on relationships and responsibilities: Hiding gambling from loved ones, lying about losses, neglecting work, studies, family or social activities.
• Escalating behaviour: Increasing bet sizes to feel the same excitement, switching to higher-risk games, or gambling under the influence of alcohol or drugs.

Self-assessment: check your gambling behaviour

Consider the statements below. If you answer "yes" to several of them, your gambling may be at risk of becoming harmful and you should seek support:

• Do you often gamble longer than you planned, or spend more than you intended?
• Have you tried to cut down or stop gambling, but found it difficult?
• Do you chase losses by continuing to play in order to recover money you have lost?
• Have your gambling activities caused arguments, secrecy or trust issues with family or friends?
• Have you ever borrowed money, used credit, or missed important payments because of gambling?
• Do you use gambling to escape from stress, loneliness, depression or other problems?
• Do you feel restless, irritable or anxious when you try not to gamble?
• Have you ever lied to cover up how much time or money you spend gambling?

If you recognise yourself in these questions, we strongly recommend that you use the tools described below and contact one of the professional support services listed on this page. Early action significantly increases the chance of avoiding serious harm.

Limits & Tools

500 Casino on 500-aussie.com provides a range of voluntary tools to help you control your play. These tools are designed to support your own decisions and should be set before you start gambling or as soon as you notice changes in your behaviour.

Deposit limits (daily, weekly, monthly)

You can limit the amount of money you deposit into your player account within specified time periods.

1. Access your account: Log in to your 500-aussie.com account and go to the "Profile" or "Account" section in the main menu.
2. Open responsible gaming settings: Select "Responsible Gaming", "Limits" or a similarly named subsection.
3. Choose limit type: You can typically set:
   • Daily deposit limit (e.g. AUD 50 per 24 hours);
   • Weekly deposit limit (e.g. AUD 150 per 7 days);
   • Monthly deposit limit (e.g. AUD 400 per 30 days).
4. Enter your amounts: Carefully consider your personal budget, essential expenses and savings targets. Enter realistic figures that you can afford to lose without affecting your financial obligations.
5. Confirm and save: Review your selections and confirm. The system will prevent deposits that exceed your chosen limit during the relevant period.

You may request to decrease your limits at any time, and such changes will normally take effect immediately. If you ask to increase or remove a limit, a cooling-off period may apply before the change becomes active. We encourage you to use this period to reconsider whether the increase is appropriate.

Time and session control

• Session timers: You may have the option to activate on-screen reminders after a certain period (for example, every 30, 60 or 120 minutes of continuous play). To enable this:
  1. Log in and go to "Responsible Gaming" in your account area.
  2. Select "Session Reminder", "Time Alert" or similar.
  3. Choose the reminder interval and confirm.
  When the reminder appears, you should seriously evaluate whether to continue or to end the session.
• Daily/weekly time limits: Where available, you can specify the maximum number of hours per day or per week that you wish to spend playing. Once the limit is reached, the system may log you out or block further access to games until the next period.

Short breaks ("Time-Out")

If you feel the need for a brief pause without fully self-excluding, you can request a Time-Out.

1. Locate Time-Out function: Within your account, open "Responsible Gaming" and select "Time-Out", "Short Break" or a similar option.
2. Choose duration: Available options typically include 24 hours, 48 hours, or 72 hours. Pick the period that best suits your needs.
3. Confirm the request: Read any information displayed about the consequences (login restrictions, cancellation rules) and confirm the Time-Out.
4. Effect of Time-Out: During the Time-Out:
   • You will not be able to place bets or access games.
   • You may be unable to make new deposits.
   • In some cases, you may still log in to review your account history and withdraw available funds, but not to gamble.

At the end of the Time-Out period, your access will usually be restored automatically. If you believe you need a longer break, you should use the self-exclusion options described below.

Self-Exclusion

Self-exclusion is a stronger protective measure that temporarily or permanently blocks your access to your 500-aussie.com account. It is suitable if you experience loss of control over your gambling or if milder tools (limits, Time-Out) are insufficient.

How to request self-exclusion

1. Access the Self-Exclusion section:
   • Log in to your 500-aussie.com account.
   • Go to "Account" > "Responsible Gaming".
   • Select "Self-Exclusion" or "Exclude My Account".
2. Select exclusion period: You may typically choose one of the following (availability may vary):
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent) self-exclusion
3. Confirm your decision:
   • Read the information about the consequences of self-exclusion.
   • Tick the confirmation box acknowledging that the decision is voluntary and binding for the chosen period.
   • Click "Confirm", "Exclude Me" or similar.
4. Contact support if necessary: If you cannot access the Self-Exclusion section or need help choosing a period, email [email protected] and state "Self-Exclusion Request" in the subject line. For verification, support staff may ask you to confirm your personal details.

Consequences of self-exclusion

• Account access: You will not be able to log in or use your 500-aussie.com account for gambling during the exclusion period. Attempts to create new accounts may result in permanent closure of all related profiles.
• Deposits and play: You will not be able to deposit funds or place bets. Marketing communications, where technically feasible, will be suspended.
• Withdrawals and balance:
  • In most cases, you may still request withdrawal of any remaining real-money balance by contacting support at [email protected].
  • Promotional funds, bonuses and unfinished bets may be handled in accordance with the general Terms and Conditions and applicable law under the Curaçao license.
• Irreversibility during the period: A self-exclusion for a fixed term cannot normally be lifted before the end of that period. Lifetime exclusions are, by nature, intended to be permanent.
• Re-activation after expiry: For non-lifetime exclusions, access is not always restored automatically. Additional checks or a cooling-off period may be applied to ensure that re-activation is consistent with safer gambling principles.

Self-exclusion on 500-aussie.com applies only to accounts operated by Perfect Storm B.V. under license 8048/JAZ2021-088. It does not automatically exclude you from other online gambling operators. For broader protection, please consider national self-exclusion schemes and blocking tools described in the Support Resources section.

Support Resources

Professional and confidential help is available if you are worried about your gambling or concerned about someone close to you. The services below are independent from 500 Casino and can provide specialised advice, counselling and support.

Local support for players in Australia

Please note that 500 Casino is operated from Curaçao and is not licensed in Australia. Australian residents may access the site via technical means (such as VPN or mirrors), but they remain subject to local Australian laws. If you are in Australia and experiencing gambling-related harm, we strongly advise you to contact local services listed below. They offer free, confidential assistance and are familiar with Australian conditions and legislation.

• National Gambling Helpline (Gambling Help Online - AU)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: www.gamblinghelponline.org.au
  • Services: 24/7 telephone counselling, online chat, email support, self-help tools.
  • Languages: English, with access to interpreter services upon request.
• Lifeline Australia
  • Phone: 13 11 14
  • Website: www.lifeline.org.au
  • Services: 24/7 crisis support and suicide prevention; support for people affected by gambling-related stress and mental health issues.
  • Languages: English, with translation services available.
• State and Territory Gambling Help Services (examples):
  • NSW Gambling Help: 1800 858 858, www.gamblinghelp.nsw.gov.au
  • Victoria Gambler's Help: 1800 858 858, gamblershelp.com.au
  • QLD Gambling Help: 1800 858 858, via Queensland Government services

These services are independent, free of charge, and offer confidential support. They can assist with counselling, financial advice, and referrals to specialist treatment providers.

International support organisations

National self-exclusion schemes

In addition to using tools offered on 500-aussie.com, you may protect yourself by enrolling in government-backed or industry-wide self-exclusion systems available in your country of residence. Examples include:

• United Kingdom - GAMSTOP:
  • Covers most UK-licensed online gambling operators.
  • Website: www.gamstop.co.uk.
  • Allows self-exclusion for periods of 6 months, 1 year or 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego):
  • National registry preventing access to licensed gambling operators in Spain.
  • Information available via the Dirección General de Ordenación del Juego (DGOJ).
• Other EU and international schemes: Many countries offer their own self-exclusion registers. Please consult your local gambling regulator's website for current options.

Australian residents should seek advice from state and territory regulators or gambling help services about locally available exclusion schemes for land-based and online operators licensed in Australia.

Blocking software and apps

Technical tools can help you limit access to online gambling websites and apps. Examples include:

• Gamban: Software that blocks access to many gambling sites and apps across devices. Website: www.gamban.com.
• BetBlocker: Free application for certain devices that restricts access to gambling content. Website: betblocker.org.
• Parental control / DNS filters: Many routers, security suites and mobile operating systems allow blocking of specific categories of websites or manual blacklisting of URLs.

These tools are provided by third parties and are not operated by Perfect Storm B.V. Their effectiveness may vary and they should be used in combination with personal limits and professional support.

Family and friends support resources

• Australia - Gambling Help Online (for affected others): Information for family and friends, with resources on boundaries, communication and self-care.
• Gam-Anon: A fellowship for relatives and friends of people with gambling problems. Website: www.gam-anon.org.
• Online forums and peer support groups: Many of the organisations listed above offer moderated forums, group chats and online meetings specifically for affected others.

All reputable services emphasise confidentiality and professional standards. They will not share your personal information without your consent, except where required by law to protect life or safety.

Help for Family

Gambling problems affect not only the person who gambles but also partners, children, relatives and close friends. If you are worried about someone's gambling, you deserve support as well.

How to talk to someone about their gambling

• Prepare yourself: Learn about gambling addiction and available help options before starting the conversation. Choose a calm moment when neither of you is stressed or in the middle of a conflict.
• Use non-judgmental language: Focus on how their behaviour affects you and the family ("I feel worried when...") rather than blaming or accusing ("You always...").
• Describe specific behaviours: Mention concrete examples (missed bills, secrecy, time away from home) instead of general statements. This makes the situation clearer and less confrontational.
• Encourage, do not force: Suggest professional support and self-exclusion as options, and offer to help them make the first contact, but accept that change is ultimately their decision.
• Set boundaries: Decide in advance what you can and cannot do (for example, not lending money to cover gambling debts) and communicate these limits clearly and consistently.

Support for family members and friends

You do not have to handle the situation alone. Specialist services for affected others include:

• Gambling Help Online (AU): Offers resources, online chat and tools specifically for partners, family and friends. Website: www.gamblinghelponline.org.au.
• Gam-Anon: Provides local and online meetings where relatives of people with gambling problems can share experiences and coping strategies. Website: www.gam-anon.org.
• Online forums and chats: Many national helplines host moderated forums or group chats for families (for example, sections for "affected others" on Gambling Therapy or GamCare forums).

Recommended next steps

• Seek professional advice: Consider speaking to a psychologist, psychotherapist or counsellor experienced in addiction. They can advise you on communication strategies, safety planning and emotional self-care.
• Use crisis services if needed: If you or the person you care about is in immediate danger or expresses suicidal thoughts, contact emergency services or a crisis helpline (such as Lifeline 13 11 14 in Australia) without delay.
• Take care of your own wellbeing: Ensure you have your own support network, maintain social activities and consider individual counselling for yourself. Supporting someone with a gambling problem can be exhausting and emotionally draining.
• Financial protection: Where appropriate, seek independent financial advice to protect shared assets, review joint accounts and adjust access to funds if necessary and lawful.

Operator's Commitment

Perfect Storm B.V., operator of 500 Casino on 500-aussie.com, is committed to promoting responsible gambling and minimising harm, in line with its obligations under Curaçao license 8048/JAZ2021-088 and general industry standards. While Australian law does not regulate this service directly, the operator recognises the importance of protecting players worldwide.

Internal monitoring and risk checks

• Behavioural analysis: The operator may review anonymised or aggregated patterns of play, including frequency of deposits, bet levels, session length and evidence of chasing losses, to identify potentially risky behaviour.
• Account-level reviews: In certain cases, individual accounts may be flagged for manual review based on objective criteria (such as repeated failed deposit attempts, rapid increases in spending, or use of multiple payment methods).
• Age and identity verification: In accordance with AML/KYC policies available at https://500.casino/aml, verification procedures are used to prevent minors from accessing the service and to comply with legal and regulatory obligations.
• Information notices: Responsible gambling warnings, links to this page, and reminders to play within one's means may be displayed in relevant sections of the website, including account pages and promotional materials.

When support may contact you

Subject to applicable data protection requirements, the responsible gaming or support team may initiate contact with you in the following situations:

• Marked and sustained increase in deposits or losses over a short timeframe, inconsistent with your previous pattern of play.
• Evidence of repeated attempts to bypass previously requested limits, Time-Outs or self-exclusion measures.
• Direct expressions of distress, harm or loss of control in contacts with customer support.
• Reasonable suspicion that a minor or otherwise vulnerable person may be using the account.

In such cases, support staff may:

• Provide information about responsible gaming tools, professional help and self-exclusion options.
• Suggest or apply additional limits or temporary restrictions, where justified and proportionate.
• Request more information to verify your identity, age or source of funds, in line with AML and KYC policies.

Any intervention will be conducted respectfully and with regard to your privacy. However, maintaining access to the platform is conditional upon compliance with the Terms of Service and responsible use of the account.

Updates

Responsible gaming practices and legal requirements are subject to change. 500 Casino may update this Responsible Gaming page to reflect:

• Changes in Curaçao licensing conditions or guidance from Antillephone N.V.
• Developments in industry standards and best practices for harm minimisation.
• Technical improvements or new tools introduced on 500-aussie.com (for example, additional limits, new self-exclusion features).
• Clarifications in relation to access from specific countries, including Australia.

Where updates are significant, the operator may notify you through one or more of the following channels:

• Information banners or pop-up messages on the 500-aussie.com website.
• Emails sent to the address registered in your player account, where permitted.
• Notices within your account area or in the Terms of Service at https://500.casino/tos.

Please review this page regularly to stay informed about current responsible gaming tools and policies.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, wish to request support, or would like to provide feedback on the tools and information offered by 500 Casino on 500-aussie.com, you can contact the operator's responsible gaming function via the following channels:

• E-mail (Responsible Gaming / Support): [email protected]
• Postal address (operator headquarters / legal address):
  • Perfect Storm B.V.
  • Kaya Richard J. Beaujon Z/N
  • Curaçao
  • Company registration number: 150536

Feedback and self-control requests

You may use email to:

• Request information about setting or changing limits, Time-Out or self-exclusion.
• Ask for a review of your gambling history to help you assess your behaviour.
• Submit suggestions on how 500-aussie.com can improve its responsible gaming measures.

When writing to [email protected], please:

• Include your full name, registered email address and, where available, your account ID.
• Indicate clearly whether your request is urgent (for example, "Immediate self-exclusion request").
• Remember that email is not a substitute for emergency or crisis services. If you are in immediate danger or have serious thoughts of self-harm, contact local emergency services or a crisis helpline in your country without delay.

All responsible gaming enquiries are handled confidentially and in good faith, subject to legal and regulatory obligations (including anti-money laundering and data protection requirements).